Now Hiring - Consumer Services Account Specialist, Customer Service in Columbus, OH

About Us

Orveon is a new kind of beauty company launched in December 2021 as the result of acquiring three unique brands - bareMinerals, BUXOM, and Laura Mercier. With 1,600 employees in 22 countries, we're a truly global business with a presence in all key geographies. Our headquarters are in New York, with additional locations in major cities worldwide. We are backed by Advent International, one of the world's largest and most successful private equity firms, well known for their investments in Lululemon and Olaplex.

We are embarking on a powerful shift: To change how the world thinks about beauty. We are a collective of premium and prestige beauty brands committed to stark honesty, co-creation, and making a sustainable cultural impact. We are looking for the best talent to join us on that journey. Let's face forward together!

About the Role

The Customer Service Representative (CSR) is an integral part of the Domestic Operations team. In this role, you will hold accountability for specific Regions/Markets to manage customer orders from our Retail partners while supporting overall business needs. You will manage the entire cycle from order acquisition to shipment while liaising with all teams and respective markets.

Primary Responsibilities

• Manage PO flow and ecosystem in high level accounts across all brands
  • Receive EDI based transmissions
  • Manually create consignment orders
  • Vet orders to ensure accuracy of data
  • Adjust orders as needed
    • Date Extensions
    • Item/quantity adjustments
    • Ship-to
    • Resolve miscellaneous errors
  • Work with AE’s + Sales Ops to increase fill rates
  • Drop orders in NetSuite
  • Liaison between Sales Team / Transportation / DC to communicate special shipping instructions, important account call outs, date changes, tracking / ETA of shipment, cancellations
• Support sales operations for non-EDI customers, gratis, special promotions, and other internal requests
• Partner closely with AE’s to fulfill company sales strategy and support company KPI’s
• Lead weekly and monthly meetings with cross functional partners to drive business needs
• Organize complex data in reports for cross-functional digest
• Work closely with internal and external system architects to build NetSuite functionality

Key Stakeholders

• Account Executives
• Sales Operations
• Master Data Governance
• ADC
• Transportation
• Finance

Qualifications

• Bachelor’s degree or equivalent experience
• Experience working with Order Management & ERP systems, Excel, Power point, process development and implementation “SOP”
• NetSuite experience ideal
• Experience with building reports
• Knowledge of supply chain and operations
• Detail oriented
• Strong analytical and mathematical skills
• Good communication and presentation skills
• Team player with the ability to lead & influence cross-functionally

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position.

At Orveon Global, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications.

The pay range for this position is $51,000 – $82,000.

The range listed is just one component of Orveon’s total compensation package for employees. For full time positions other benefits include competitive bonuses, a generous Paid Time Off policy, Medical Benefits, Parental Leave, 401K, Gratis, Hybrid Working Environment, Summer Fridays, and Employee Discounts.

Equal Opportunities and Accommodations

Orveon is deeply committed to building a workplace and global community where inclusion is not only valued but prioritized. We strive to build and nurture a culture where a focus on diversity, equity, and inclusion is instinctive. Our deep sense of passion and pride in what we do, both as individuals and as a collective, unifies our shared commitment to “changing beauty for the better”. Therefore, all qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. We recognize and celebrate different ideas, perspectives, and backgrounds and know they create a more robust and creative work environment.

Education

• Bachelors or better